Reasons For Return/Exchange

For Return

  • Damaged or defective item received

Missing/loose stones, broken clasps, missing parts, tarnished metal, etc. 

    • Item doesn’t match description or photos

    Looks different than shown online—e.g., stone is a different color, chain is thinner, color is different, or Item appears smaller, larger, or different in color/size than expected based on photos.  

     

    For Exchange

    • Ordered wrong size

    Ring doesn’t fit, bangle is too tight, or necklace is too short/long. 

    • Wrong item received

    Different design, size, color, or metal than what you ordered.

    • Gift return or exchange 

    Received it as a gift but want to exchange it for another piece or size. 

    • Doesn’t suit you / not flattering 

    Doesn’t match your skin tone, outfit, or personal style as you thought it would and want different variant.